Here's How To Return Your Order

Thank you for shopping with us at Zenshop. We strive to provide you with the best shopping experience possible. However, we understand that sometimes returns may be necessary. Please take a moment to review our returns policy:

1. Eligibility:

   • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
   • Certain items such as perishable goods, personalized products, and intimate items are exempt from being returned.

2. Timeframe:

   • You have 30 days from the date of delivery to initiate a return.
   • After 30 days, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:

   • To initiate a return, please contact our customer service team via email or phone, providing your order number and a detailed description of the reason for the return.
   • Our customer service team will guide you through the return process and provide you with the necessary instructions.
   • Please ensure that the item is securely packaged to prevent any damage during transit.

4. Return Shipping:

   • The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds/Exchanges:

   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
   • If you requested an exchange, we will process the exchange and ship the replacement item to you as soon as possible.

6. Exceptions:

   • In case of damaged or defective items, please notify us within [X] days of receiving the product, providing photographic evidence if possible. We will work with you to resolve the issue promptly.

Please note that this returns policy is subject to change without prior notice. We encourage you to review this policy each time you make a purchase. If you have any further questions or concerns, please feel free to reach out to our customer service team.